2. Collection of User Data
Here are the types of information regarding the Platform users we may collect:a. Personal Info: name, email address, phone number, shipping, and billing addresses, IP address, company name (if required by the merchant), SMS / chat messaging transcript.b. PaymentInfo: we do not receive your credit or debit card information. Third-party payment processor handles payments, not us.c. Communications: if you contact us for any reason, we will receive whatever information you voluntarily provide (e.g., your feedback, ratings, and reviews).d. Your Devices: device identifiers, phone manufacturer and carrier, browser, IP address, operating system version, mobile advertising identifiers, application installations.e. Platform Interaction: we see what content our Platform users access, when, and how they interact with the Platform content/pages. We use third-party analytics tools like Google Analytics. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
3. Use of Data
We use the collected data for the following purposes:a. To provide the services and/or information that you have asked for.b. To communicate with you regarding changes to your account or our Platform.c. To enforce our rights, carry out our obligations, prevent fraud, respond to government requests, facilitate disputes between users.d. To accomplish any other purpose for which the information was provided.
4. Disclosure of Data
We share data with services such as Heroku, AWS, Redis, and Twilio. We may disclose the collected personal information as follows:a. In case there is a sale, merger, or other transfer in the ownership of our Platform, the successor will receive personal information about our Platform users along with the assets transferred.b. To our contractors, business partners, third-party service providers, and other entities or individuals who support our Platform. For example, integration and API partners.c. Aggregated, anonymized information that does not identify any particular user can be disclosed without restriction.d. To respond to a court order, regulatory request, or legal process.e. If we decide that disclosure is appropriate to protect the Platform's property, safety, rights, its users, or the public.
6. Data Security
Only our administrators are allowed to access our Platform's password-protected server where your personal information is stored. We store personal data for 24 months. We utilize SSL. However, any transmission of information over the Internet has its inherent risks, so we cannot guarantee your personal information's absolute security. Transmit personal information over the Internet at your own risk. We shall not be liable for circumvention of security measures or privacy settings on the Platform. It is your responsibility to keep your login credentials, if any, confidential.
7. TCPA Compliance
Merchants that use our Platform must abide by all relevant anti-spam laws, including the Telephone Consumer Protection Act of 1991 which provides consumers with options to avoid unwanted telephone solicitations. Under the Federal Communications Commission (FCC) rules, no seller can initiate a telephone solicitation to a residential telephone subscriber who has registered his or her telephone number on the national "Do-Not-Call" registry. A safe harbor exists for an inadvertent violation of this requirement if the telemarketer can demonstrate that the violation was an error and that its routine practices include:a. Written procedures.b. Training of personnel.c. Maintenance of a list of telephone numbers excluded from contact.d. Use of a version of the national "Do-Not-Call" registry obtained no more than three months before the date any call is made (with records to document compliance).e. Process to ensure that it does not sell, rent, lease, purchase, or use the do-not-call database in any manner except in compliance with the FCC regulations.
8. Children's Privacy
We do not knowingly collect any personal information about children under the age of 13. Our Platform is not directed to children under the age of 13. If we become aware that a child under 13 has provided any personal info, it will be erased from our database as soon as reasonably possible, except when we need to keep that information for legal purposes or to notify a parent or guardian. However, portions of this data may remain in back-up archives or web logs even after we erase it from our databases. If a parent or guardian believes that a child has sent us personal information, send us an email.
9. Users' Rights, CCPA
a. We will not share your personal information with third parties for their direct marketing purposes to the extent it is forbidden by law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance. California law requires that operators of online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated "Do Not Track" features. Most of these features, when turned on, send a signal or preference to the online service that a user visits, indicating that the user does not wish to be tracked. At this time we do not respond to Do Not Track signal.b. You can request disclosure of your information collected by us by writing to the email at the end of this Policy. We will then provide the requested information, its sources and purposes of use, in a portable and easily accessible format within 45 days of the request.c. You have the right to request deletion of your personal information from our systems by submitting a request to the email at the end of this Policy.d. You have the right to nondiscrimination for exercising your rights. That means you cannot be denied goods or services, charged different prices, or provided different quality of goods/services for asserting your legal rights.
10. International Transfer
We process your personal information in Singapore. This is where it will be transferred to in case you are located somewhere else. By submitting any personal information to us, you agree to its transfer to and processing in Singapore.
11. EU Users' Rights
i. If you contest the accuracy of your personal data, we will restrict processing it for a period enabling us to verify its accuracy.
ii. The processing is unlawful and you oppose its erasure and request instead the restriction of its use.
iii. We no longer need your personal data for the purposes of the processing, but you require us to restrict processing for the establishment, exercise or defense of legal claims.
iv. You have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether our legitimate grounds override yours.c. Right to data portability. Upon request, we will provide you your personal data in our possession, in a structured, commonly used and machine-readable format. You have the right to transmit that data to another controller if doing so does not adversely affect the rights and freedoms of others.d. Right to object. You can object, on grounds relating your particular situation, at any time, to processing of your personal information, if based on point (e) or (f) of Article 6(1) of the GDPR. We will then have to stop processing, unless we can demonstrate compelling legitimate grounds for the processing. If you object to the processing for direct marketing purposes, we will have to stop processing for these purposes.e. Right to withdraw consent. GDPR grants you the right to withdraw your earlier given consent, if any, to processing of your personal data at any time.f. Rights related to automated decision making. As a responsible business, we do not rely on any automated decision making, such as profiling.
12. Accessing and Correcting Your Personal Information
You can view and edit some of your account information yourself after logging in. If you terminate account, we may retain some information for as long as necessary to evaluate Platform usage, troubleshoot issues, resolve disputes and collect any fees owed. If you have any questions or wish to ask to access, modify or delete any of your personal data on our Platform, please send us an email to firstname.lastname@example.org. Note that we can deny your request if we think it would violate any law or cause the information to be incorrect.
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